Security Awareness Hub
Frequently Asked Questions
- What is the Security Awareness Hub?
- What if I am having problems using a Security Awareness Hub course?
- What if I need disability accommodation to take a course or test?
- I can't see the buttons to progress through the course or quiz.
- Letters are missing from my course and/or exam.
- The course exam does not function properly.
What is the Security Awareness Hub?
The Security Awareness Hub initiative was launched by CDSE to provide frequently-assigned courses, including mandatory annual training, to a broader audience of security practitioners and non-security personnel. You do not need a STEPP account or any other registration or sign-in information to take a Security Awareness Hub course.
Upon completing each course, you will be provided a Certificate of Completion. Insert your name to generate your certificate, and then print or save your certificate before closing the course. Neither a record of your completion nor your Certificate of Completion will be saved in the Security Awareness Hub.
What if I am having problems using a Security Awareness Hub course?
If you experience issues with a Security Awareness Hub course (e.g., printing your certificate, launching a course, technical difficulties), please contact the help desk.
What if I need disability accommodation to take a course or test?
If requested, the Center for Development of Security Excellence will provide reasonable accommodation in compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act, and DoD policy.
In general, an accommodation is made when a disability is relieved by an auxiliary aid or a procedural change. Reasonable accommodations will be made for known physical or mental limitations if you are an individual with a disability.
If you have a need for a reasonable accommodation, please email firstname.lastname@example.org requesting an adjustment or change for a reason related to a disability. A request does not have to use any special words, such as "reasonable accommodation," "disability," or "Rehabilitation Act." If you have a disability, you may request a reasonable accommodation whenever you choose, even if you have not previously disclosed the existence of a disability.
I can't see the buttons to progress through the course or quiz.
With the course or quiz open, press F11 to display in full screen. Another option is to press and hold the control (ctrl) key while clicking the minus (-) key until the navigation buttons are visible at the bottom. This will work on all browsers. To return to the previous zoom level, press and hold ctrl while clicking the plus (+) key.
Letters are missing from my course and/or exam.
Try viewing the course in Edge or Chrome. If you are using Microsoft Internet Explorer and control your own browser settings, enable font downloads. Here's how: In Internet Explorer, click the gear icon or the Tools menu, then choose Internet options. When the Internet Options window appears, select the Security tab, choose the Internet zone, and click Custom level. When the Security Settings window appears, scroll to the Downloads section and enable the Font download setting. Click OK twice to save your settings, then close and reopen Internet Explorer.
The course exam does not function properly.
Ensure you are viewing the most up-to-date course version by accessing the quiz through the end of the course and not through a direct link.
Trying viewing the course in Edge or Chrome. If you are using Microsoft Internet Explorer:
- Under Internet Options » Security tab » Trusted sites and add “https://securityawareness.usalearning.gov/”.
- Under Internet options tab » Advanced view » Make sure the “Closed unused folders in History and Favorites” is checked as well as “Empty Temporary Internet Files folder when browser is closed.”
You may need to reboot the machine to enable the setting changes.
If you continue experiencing technical difficulties, please contact the help desk.